I had the opportunity to experience the Pavigym Temple at the 50th Anniversary Celebration. Check out this video on their 3.0 flooring. This new technology is something to think about. Can you say "innovation"? Imagine the creativity you could bring to your members and team!
If you aren’t a customer of your own business, you are fooling yourself if you think you fully understand your customers' needs. CEOs have to make sure that their customers know they are fully responsible for the customer experience. I always want our customers to know that they can come straight to me and I will take personal responsibility for our products or services, and also for the customer experience.
It’s never [simply] about listening to your customers. It’s always about figuring out what they will need but don’t realize yet.
Will you be attending Club Industry Show 2011? If so, I hope you'll join me for a round-table discussion and learn what's really going on in the fitness industry. Along with Fitmarc CSO Bryan O'Rourke and longtime friend and colleague Michael Scott Scudder I'll be one of the 5 panelist running the discussion.
It's called: "What IS Going On In The Fitness Industry" and is scheduled for Wednesday, October 12 from 10:45AM - 12:15PM.
Attendees shouldn't expect smoke and mirrors. Instead, you should anticipate just raw, uncensored information presented by top industry leaders. Ours will be a real, casual round-table talk.
Those who participate in our discussion can look forward to learning about:
a. the effects of, and future for,
Fitmarc and Rooster Racing joined forces to host the "Best of RPM" Masterclass Friday evening before our Lonestar event. Presenters included Les Mills Trainers Dan McDonogh, Steve Renata and Justin Sanchez with special guests from Rooster Racing Chris Cygul and Jim Ray. The objective for the ride was to raise awareness about cancer and benefit the Lance Armstrong Foundation LIVESTRONG®. All 150 bikes were filled with instructors and contributors, and over the course of 3 days, Fitmarc helped Rooster Racing raise over $10,000 for LIVESTRONG®!
Rooster Racing is an organization comprised of determined cyclists, Les Mills RPM indoor cycle instructors and fitness enthusiasts who believe in the fight against cancer. Our members are passionate about fitness, raising awareness about cancer and encouraging others to get with the "fight". Many of our members hold fundraising events around the globe each year directly benefiting LIVESTRONG®.
My colleague Bryan O'Rourke, Principal & CSO of Fitmarc and recent
In this video, Robert Dyer, founder of Fitness Marketing Systems ("Fitmarc"), explains how Westside Tennis and Fitness adopted all the Les Mills solutions as a platinum club. This video was posted on YouTube in 2009, but continues to provide a great introduction to what we're all about.